Effective Date: 2025
EV Pump (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you access or use the EV Pump mobile application, website, or related services (“Service”). By using EV Pump, you agree to the terms described in this Privacy Policy.
To help explain this Privacy Policy clearly, the following definitions apply:
Cookie: A small text file placed on your device to help provide functionality, analytics, and preferences.
Company: Refers to EV Pump Services Pvt. Ltd., Aurangabad, Maharashtra, India.
Country: India.
Customer: Any individual or entity using our Service.
Device: Any internet-connected device such as a smartphone, tablet, computer, etc.
IP Address: A numerical label identifying a device connected to the internet.
Personnel: Individuals employed or contracted by EV Pump.
Personal Data: Any information that identifies or can be used to identify an individual.
Service: The EV Pump mobile application, website, and associated services.
Third-Party Service: Partners, affiliates, advertisers, or service providers who assist in delivering our Service.
Website: The EV Pump website accessible online.
You: Any individual or entity using EV Pump Services.
We collect the following personal information when you interact with our Service:
Name / Username
Phone Number
Email Address
Billing Address
Debit/Credit Card Details
Password
We may also collect optional device-based information to improve app functionality:
Location (GPS): Used for EV station discovery and personalized experience.
Camera: Enables photo uploads directly within the app.
Photo Gallery: Allows selection of images for uploads.
We use your information to:
• Personalize your experience
• Improve our Service and features
• Provide customer support
• Process payments and transactions
• Administer promotions, surveys, or platform features
• Send service updates, alerts, and marketing emails
We may receive information from third parties, such as fraud detection services, marketing partners, or publicly available social media data.
We may share personal and non-personal information with trusted third parties, including:
• Advertisers and marketing partners
• Payment processors
• Hosting and server providers
• Analytics and reporting services
• Business affiliates
• Law enforcement when legally required
Your information is collected when you voluntarily submit it or when third parties provide it as described.
By providing your email, you consent to receiving:
• Transactional emails
• Service updates
• Promotional messages
You may unsubscribe at any time.
We retain your information only as long as necessary to:
• Provide our services
• Comply with legal requirements
• Enforce our agreements
Once no longer needed, your data is securely deleted or anonymized.
We use industry-standard security measures, including SSL encryption and secure servers, to protect your personal information. However, no system is 100% secure.
Your data may be processed on servers located outside India. By using our Service, you consent to such transfers.
We take reasonable steps to safeguard your information, but cannot guarantee absolute protection from unauthorized access or breaches.
You may correct, update, or delete your information by contacting us or updating your app settings. Verification may be required.
If you are an EV Pump employee or contractor, we collect information for HR and payroll purposes. You may request corrections at any time.
If EV Pump undergoes a merger, acquisition, or sale, your information may be transferred to the new owners under the same Privacy Policy terms.
We may share information with affiliated companies under our control. They must follow this Privacy Policy.
This Privacy Policy is governed by the laws of India. By using EV Pump, you consent to the jurisdiction of Indian courts.
By using our Service, registering an account, or submitting personal information, you consent to the terms of this Privacy Policy.
Our Service may contain external links. We are not responsible for the privacy practices of third-party websites.
We use cookies to enhance functionality. You may disable cookies, but some features may not work properly.
You may block cookies through your browser settings, but this may limit certain functionality.
We use remarketing to display relevant ads to previous visitors across various platforms.
Your payment information is stored securely using industry-standard encrypted systems.
Our Service is not intended for children under 13. We do not knowingly collect information from minors.